PROJECTS & PAYMENTS
Terms of Service
Last updated: 2 November 2026
These terms apply to digital services provided under the Smart Web Agency name. Contact contact@smartwebagency.tech for help. The seller identity and correspondence details are provided with your written project agreement before payment.
Project agreements
Sending an enquiry or saving a brief does not place a paid order. Before work starts, we agree in writing on the project scope, deliverables, total price, currency, applicable taxes, payment milestones, revisions, and delivery schedule. A quote is valid only for the period stated in it.
Payments and invoices
Pay only against a written invoice or payment request issued by Smart Web Agency through our published contact channel. The invoice identifies the seller and authorized payment method. We do not collect card numbers, CVVs, or banking passwords on this website. Bank or transfer-provider processing times and currency conversion may affect settlement. A transfer screenshot alone is not confirmation of payment.
Scope and revisions
The agreed scope sets the included features, formats, integrations, and revision rounds. Additional work or a change in direction requires a written scope and price update before it begins. Maintenance, hosting, domains, subscriptions, and third-party licences are included only when the quote explicitly says so.
Delivery and client materials
Delivery estimates use working days and start after the agreed scope, required materials, access, and any agreed advance are received. Video quantities and project complexity affect the schedule. We communicate revised dates if scope changes, dependencies, or delayed feedback affect delivery. No physical goods are shipped.
Content, ownership and handover
You must have permission to use materials you supply. Ownership of the specifically commissioned final deliverables transfers after the agreed payment is received, subject to the written agreement. Pre-existing tools, libraries, fonts, stock assets, and third-party software remain subject to their licences. Source files, access credentials, and handover materials are specified in the project agreement.
Cancellations, issues and support
Our Cancellation & Refund Policy explains how to request cancellation or a refund. Tell us promptly about work that does not match the agreed scope so we can investigate and propose a correction. Nothing in these terms removes mandatory consumer rights or rights that cannot lawfully be excluded.
Contact
For project, billing, or service questions, use the email and phone published on our Contact page. Keep your project or invoice reference in your message so we can locate the agreement.